トラベルコンディション

Ballooning with Hot Air

1.  催行会社：”Hot Air Pty Ltd”　ABN 97 05386025

Air Operators Certificate Number　N541038-06

2.  ツアー料金：2008年3月31日までの料金は催行会社よりご案内可能です。
毎年4月1日に料金が変更になります。

3.  支払い方法 - ウェブサイトにてお支払い可能

3.1.    現金、オーストラリアドルトラベラーズチェック、VISA、マスターカード。アメックスは4％の手数料が追加されます。この手数料はツアーが取消しとなっても返金されません。

3.2.    クレジットカードが認証されない場合

　　　お客様のクレジットカードの支払いがツアー参加7日前までに認証されない場合、弊社システムは自動的にお客様の予約を取消します。催行会社(弊社)はお客様に連絡を取り、他の方法でのお支払いを要求しますが、もし連絡が取れない際は予約が確保されません。催行会社が支払いを正確に受け取った場合、お客様は予約番号を受け取りますので、支払いが認証されたことをご理解頂けます。

3.3.    旅行代理店発行バウチャー(旅行券)

　　　　お客様がご利用になる旅行代理店とホットエアの継続的な良好な信頼関係に基き、お客様のサービスに対する支払いの手段として弊社が旅行代理店発行のバウチャーを認めます。万が一、その旅行代理店から支払いに対する充分な応対がが弊社にされない場合、弊社はお客様にツアー参加日当日現金にてツアー代金全額要求する権利を有します。

4.  予約取消しについて

4.1.    9人以下の予約取消し

　　　　  ツアー催行72時間前までの予約取消し(午前４時前、３日前、催行会社のシステム会計記録前)は取消料が発生せず、100％の返金が可能です。ツアー催行72時間以内はツアー料金100％のキャンセル料が発生し、返金不可能です。催行会社は支払済みの予約金を予約取消料にかかる金額まで保持する権利を有し、不足分は請求書を発行します。

4.2.    10以上の予約取消し

　　　　ツアー催行7営業日前までの取消し(催行会社のシステム会計記録前)は取消料が発生せず、100％の返金が可能です。ツアー催行7営業日以内の予約取消しはツアー料金100％のキャンセル料が発生し、返金不可能です。催行会社は支払済みの予約金を予約取消料にかかる金額まで保持する権利を有し、不足分は請求書を発行します。

4.3.    天候によるキャンセル：９人以下の予約で催行会社によって悪天候のためキャンセルが決定した場合、お客様は全額返金を受ける権利を有します。旅行代理店を通して予約をした際の返金はその旅行代理店に委ねることになります。その際、旅行会社の判断により通常価格または予約金を保持する場合があります。９人以上の予約は通常価格の10％に相当するの予約金をホットエアが予約金として保持します。

5.  見積り：特別行事、奨励、個人貸切、特定の要求に対する見積りは発行後７日間有効です。催行会社は見積り要求に変更があった場合、再度見積る権利を有します。キャンセル時頭金を要しますので、詳しくはお問い合わせ下さい。

6.  催行会社への予約は電話またはウェブサイトで可能です。催行会社は週7日間24時間体制で電話予約を受付けます。予約が確認され次第、電話予約の際はその場で予約確認番号を差し上げます。ウェブサイト上の予約は支払いが認証され次第、予約確認番号を発行します。

7.  ツアー参加にあたっての安全必要条件

7.1.  健康な方　航空安全局(CASA)と弊社の安全必要条件上、気球飛行される乗客の皆様はご自身で手助けなくバスケットに入られることが必要です。それは緊急時にお客様がご自身で援助なくバスケットから出られる証明となります。バスケットの横は高さ1.2ｍあり、2つの穴があいています。その穴を使ってはじごのようにバスケットの乗り降りをします。催行会社のスタッフが監督のため傍におりますが、乗客の皆様が乗り込む手助けをすることは許されておりません。パイロットの最終判断によりお客様が援助なしで搭乗し飛行できるか決定します。パイロットの判断で飛行ができない際は旅行代理店を通して全額返金となります。

7.2.    身体障害者　身体障害者の方は気球ツアー参加の前に医師にご相談下さい。航空安全局の規則で一定の身体障害者の方が気球飛行することを安全のため禁じております。上記で述べたように乗客の皆様はご自身で援助なくバスケットに乗り降りしなければなりません。気球飛行する身体障害者の方は自己責任となり催行会社はそれに伴う損傷の責任はおいません。

7.3.    妊娠中の方　ご妊娠中の方は医師にご相談下さい。気球飛行する妊娠中の方は自己責任となり催行会社はそれに伴う損傷の責任はおいません。

7.4.        ダイビング　気球飛行の前日または前夜にダイビングを計画している方は資格を保持するダイブマスターにその旨をご確認下さい。催行会社は4500フィート以上飛行しませんが、ほとんどのフライトは約2500フィートまで上がります。気球飛行参加の前日または前夜にダイビングをする方は自己責任となり催行会社はそれに伴う損傷の責任はおいません。

8.                       Minimum Age Requirement:  Children must be aged FOUR and above to travel on the balloon flight in accordance with Civil Aviation Safety Authority rules.  Children less than four years of age may travel with their parents on the buses and parents have the option to fly on successive balloon flights.  Children must be aged 13 and above to participate in any rafting activities. Adult prices will apply from age 14 upwards.

9.                       Extra Levy:  A compulsory additional Levy applies to all passengers regardless of age and will be collected on the day of travel usually during breakfast. This levy may vary from time to time at the discretion of the Operator but will be confirmed at the time a booking is taken from the Customer. The current prevailing rate for this levy is AU$25 and is marked as additional on all Hot Air Balloon flight tours and packages. The exceptions are when this Levy is included in the Luxury and Charter Hot Air Balloon packages .

10.                    Flight times & duration: may vary slightly at the pilot’s discretion. Passengers on a Scenic Hot Air Balloon flight,  Single flight will enjoy approximately 30 minutes of ballooning.  Passengers on the double flight or extended flight will enjoy approximately 60 minutes of ballooning (see below also) . All Packages advertised on this website include a 30 minute flight. By special request packages may be available with 60 minute flights at an additional charge. One Hour Flight - Products offering a one hour flight such as the Gold60, C60, PD60 and LX60 will only be offered as two separate, concurrent 30 minute flights taken one directly after the other with a short changeover in the between the two flights. They are not offered as a continuous one hour flight time and no agent or staff member has the ability to waive this arrangement. It is an operational restriction,  and benefits mean that the customer will experience two landings and two takeoffs which are often the highlight of the experience. 

              Balloons travel with the wind,  and their speed and direction are governed by the elements, some flights may be longer than others but the minimum sector on offer is approx 30 minutes

11.                    Private Charter: Please note that private charter of balloons will be subject to the total of the passenger’s weight. Quotes are available from the Operator for specific group sizes. Please provide each passenger’s approximate body weight upon request for the quotation. Luxury products at $440 approx do not include a private charter - these are listed seperatley at approx $2000 

12.                    “Weather Guarantee”:  ONLY VALID for Cairns Tours & Port Douglas Tours. If a customer tries to fly with the Operator on a fully paid ticket and the passenger is unable to do so due to inclement weather the Operator will offer the customer its Weather Guarantee and a free flight another day subject to the following terms and conditions:

(a)                 Subject to space availability and reconfirmation.  The customer must call the Operator at 7pm the night prior to travel to confirm if there is still space available. If the customer fails to call the Operator by 7.30pm the Operator may cancel the customer’s booking without further reference to the customer.   At 7pm the Operator may advise that the customer is unable to travel or alternatively, if possible, the Operator will confirm the Customer’s booking for the following morning.

(b)                 Passengers or tour desks must nominate the “Weather Guarantee” option to the Operator before the second day of travel is rebooked (using the guarantee). Otherwise it will be assumed that the passenger wants a guaranteed seat and that the Weather Guarantee has not been used and payment will be made as usual.

(c)                 The “Weather Guarantee” applies from the same location pickup and drop off point as the initial cancelled flight.  For example, if the customer’s collection and drop off point changes from Cairns to Port Douglas  an additional transport surcharge will apply and will be payable  in advance.

(d)                 The free flight under the Weather Guarantee must be taken within 7 days of the date of the initial cancelled flight. 

(e)                 The free flight under the Weather Cancellation is non-transferable.

(f)                  The Weather Guarantee does not apply and is not available for package partner products, luxury products, private transfers/charters, wedding products or groups where more than 4 people are travelling together.

(g)                 Deposits made to booking agents are normally non-refundable when using the “Weather Guarantee”.  For more details please contact your booking agent as this is out of the Operators control.

Weather gurantee offer does not apply to booking of 4 people or greater.

13.                    Days of Operation:  Hot Air balloon rides are operated by Hot Air daily, all year around excluding New Years Day and Christmas Day.

14.                    Minimum Numbers: Our normal ballooning tours depart daily and are not dependant on a minimum number of persons, a booking of just one is accepted and welcome. The Luxury Hot Air Balloon tour and Charter Hot Air Balloons are based on a minimum of two passengers. The maximum number of persons able to fly in the Private Balloon charter depends on the total body weight of the passengers, but is usually 3 persons.

15.                    Aviation Insurance:  in Australia is governed by the Civil Aviation (Carriers' Liability) Act 1964 (Qld).  The Operator’s Certificate of Compliance and Currency may be viewed HERE. Further details may be found at the Civil Aviation Safety Authority (CASA) website.

16.                   No Warranty: The Operator does not warrant the accuracy, completeness, suitability or reliability of any information, service or product listed on the Operator’s website.

             Itineraries and Pickup times: The times given in brochuresor this website or other means are approximate and subject to seasonal change,  and also change with your exact pickup location. They may be earlier or later than those described. An exact time can be given to you upon reconfirmation with us a few days before departure,  some small delays may ensue if people to be collected before you are late arriving and this is out of our control but all efforts would be made to contact you if we are to be more than 20 minutes after your scheduled time.  Call our Duty Manager on 0438 711 770 if you have  a concern about your pickup beng late.

17.                    Disclaimer:  

(a)        All passengers participate in a hot air balloon journey at their own risk.  The Operator does not accepts any liability for any loss, claim, injury or any direct, indirect, incidental, special or consequential damage which may arise out of or is in any way connected with the Passengers participation in the hot air balloon journey.

(b)        Under no circumstances shall the Operator be liable for any loss, claim, or any direct, indirect, incidental, special or consequential damages (including but not limited to lost profits or lost savings) which arises out of or is in any way connected with the use of any information, any listing of any data on the Operator’s website or any delay or inability to use this web site whether based on tort, contract, strict liability or otherwise.

18.                    Jurisdiction:  The laws of Queensland apply in relation to these terms and conditions and the Operator’s business.

19.                  Third Party Websites:  This website may contain links to other websites maintained by third parties. The Operator is not responsible for and does not operate or control any information or services provided on such third party websites. The links are provided solely for convenience and do not constitute an endorsement by the Operator.

20.                    Condition Changes:  The Operator reserves the right to amend the terms and conditions contained herein at any time. Visitors to the site shall be responsible for reviewing such terms and conditions regularly. 

21.Photographs, filming & Media:  As part of your hot air balloon tour, Hot Air advises that photos/film are taken daily as a service to all our passengers on the morning. By travelling with Hot Air you are accepting that  you assign all copyright to Hot Air  & acknowledge that Hot Air has & reserves the right to use such publicity photos, videos and/or films in any medium & in any reasonable manner whatsoever without payment or notification to you.

21.                    Copyright:  The compilation of the information contained herein is the copyrighted work of the Operator and may not be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred, or any information, services or products obtained from this website sold without the express written consent of the Operator and where necessary other information providers. The Operator consents to Travel Agents selling the Operator’s products to use the material in their promotion of Australia, Queensland, Cairns and the Operator directly by downloading from this website.

Product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners

22.                    Personal Items:  All personal items are carried at the risk of the Passenger.